Investigation on the subject of customer experience within an organisation is done through qualitative research. Sometimes this is combined with quantitative research. This combination provides specific and detailed feedback.
We make use of both professional Mystery Shoppers (check and secure) and Mystery Shoppers taken from your target audience (actual experience). These Mystery Shoppers, guests or patients are used to mirror the quality and service of your organisation always with a critical, but positive attitude. We aim to deliver an enthusiastic training and development tool.
Our clients come from all market sectors: retail, entertainment, food, automotive, healthcare as well as business and financial services. We also carry out investigations for branch organisations and associations.
For more detailed information, we will be pleased to contact you.